Menu
0
0

Your Cart is Empty

Shopp

    • Learn

    What are probiotics?

    Probiotics are a combination of live ‘good’ microorganisms (bacteria, yeasts, fungi and protozoa) that exist naturally in the body

    When probiotics are most beneficial

    Not unlike humans, horses may face a degree of stress from everyday environments such as interactions with humans or other horses, transitioning between pasture and indoor environments, or climatic changes.

    What is a toxin binder and how do they work?

    Mycotoxins are toxins that are produced by fungi or moulds and are often found in animal feed (pasture, hay and grain) and can cause serious problems in animals.

    → Go to the blog

  • What are probiotics?

    Probiotics are a combination of live ‘good’ microorganisms (bacteria, yeasts, fungi and protozoa) that exist naturally in the body

  • When probiotics are most beneficial

    Not unlike humans, horses may face a degree of stress from everyday environments such as interactions with humans or other horses, transitioning between pasture and indoor environments, or climatic changes.

  • What is a toxin binder and how do they work?

    Mycotoxins are toxins that are produced by fungi or moulds and are often found in animal feed (pasture, hay and grain) and can cause serious problems in animals.

  • Latest from the blog

  • → Go to the blog

    • Privacy policy

    CAN Animal Care Pty Ltd
     Last Updated: June 2026

    1. Introduction

    CAN Animal Care Pty Ltd ("CAN Animal Care", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

    This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

    • Visit our website atCAN Animal Care

    • Purchase products from us

    • Subscribe to our marketing communications

    • Contact us with enquiries

    • Interact with us through social media platforms

    • Participate in promotions, surveys or competitions

    By using our website or providing personal information to us, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

     

     

    2. Personal Information We Collect

    We may collect personal information including:

    Identity and Contact Information

    • Name

    • Email address

    • Telephone number

    • Delivery and billing address

    Transaction Information

    • Products purchased

    • Order history

    • Payment status

    • Customer service interactions

    Website and Technical Information

    • IP address

    • Device information

    • Browser type

    • Website usage information

    • Referring websites

    • Cookies and similar technologies

    Marketing Information

    • Newsletter subscriptions

    • Marketing preferences

    • Responses to promotions and campaigns

    • Social media engagement

    Information You Provide Voluntarily

    • Enquiries

    • Product reviews

    • Survey responses

    • Competition entries

     

     

    3. How We Collect Personal Information

    We collect personal information:

    • Directly from you when you place an order

    • When you create an account

    • When you subscribe to marketing communications

    • When you contact us

    • Through cookies and website analytics technologies

    • Through social media interactions

    • From third-party service providers that support our business operations

     

     

    4. Why We Collect Personal Information

    We collect and use personal information to:

    • Process and fulfil orders

    • Deliver products and services

    • Provide customer support

    • Respond to enquiries

    • Improve our products and services

    • Operate and improve our website

    • Conduct research and analysis

    • Prevent fraud and security incidents

    • Comply with legal obligations

    • Send marketing communications where permitted by law

     

     

    5. Marketing Communications

    We may send you marketing communications relating to:

    • Product information

    • Promotions and special offers

    • Educational content

    • Events

    • News and updates

    We will only send marketing communications where:

    • You have consented to receive them; or

    • We are otherwise permitted to do so under applicable laws.

    All marketing communications will include an unsubscribe option.

    You may opt out of marketing communications at any time by:

    • Clicking the unsubscribe link in our emails; or

    • Contacting us directly.

    Opting out of marketing communications will not affect transactional communications relating to orders or customer service.

     

     

    6. Sharing Personal Information

    We may disclose personal information to trusted third parties that assist us in operating our business.

    These may include:

    E-Commerce and Technology Providers

    • Shopify and related services

    • Website hosting providers

    • Software and technology providers

    Payment Providers

    • Payment gateways

    • Banking and financial service providers

    Logistics Providers

    • Freight companies

    • Courier services

    • Fulfilment partners

    Marketing and Communications Providers

    • Email marketing platforms

    • SMS communication providers

    • Advertising platforms

    • Analytics providers

    Social Media Platforms

    • Meta (Facebook and Instagram)

    • Google

    • YouTube

    • Other digital advertising platforms

    Professional Advisors

    • Accountants

    • Lawyers

    • Business advisors

    Contractors and Service Providers

    We may provide access to personal information to trusted contractors, consultants, agencies and service providers who perform services on our behalf, including:

    • Marketing services

    • Advertising management

    • Social media management

    • Customer communications

    • Website support

    • Business administration services

    These parties are only authorised to access and use personal information for the services they provide to CAN Animal Care and are expected to protect personal information appropriately.

    We do not sell personal information to third parties.

     

     

    7. Overseas Disclosure

    Some of our service providers may store or process information outside Australia.

    These providers may include:

    • Shopify

    • Meta

    • Google

    • Email marketing platforms

    • Cloud-based software providers

    By using our website and services, you acknowledge that personal information may be transferred to overseas service providers as part of our normal business operations.

    We take reasonable steps to ensure overseas providers handle personal information appropriately.

     

     

    8. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Operate our website

    • Improve user experience

    • Analyse website traffic

    • Measure marketing effectiveness

    • Deliver relevant advertising

    Cookies may collect information such as:

    • Browser type

    • Device information

    • Pages visited

    • Time spent on pages

    • Referring websites

    You can adjust browser settings to manage cookies, although some website functionality may be affected.

     

     

    9. Advertising and Analytics

    We may use services provided by companies such as:

    • Shopify

    • Google Analytics

    • Google Ads

    • Meta (Facebook and Instagram)

    These services may use cookies, pixels and similar technologies to help us understand website usage and improve our marketing activities.

    These technologies may allow us to:

    • Measure campaign performance

    • Understand customer interests

    • Deliver more relevant advertising

     

     

    10. Data Security

    We take reasonable steps to protect personal information from:

    • Misuse

    • Interference

    • Loss

    • Unauthorised access

    • Modification

    • Disclosure

    Security measures may include:

    • Password protection

    • Multi-factor authentication

    • Restricted access controls

    • Secure payment processing

    • Secure cloud-based systems

    While we take reasonable precautions, no method of transmission or storage is completely secure.

     

     

    11. Data Retention

    We retain personal information only for as long as reasonably necessary to:

    • Provide our products and services

    • Meet legal and regulatory obligations

    • Resolve disputes

    • Enforce agreements

    When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

     

     

    12. Access and Correction

    You may request access to personal information we hold about you.

    You may also request correction of information that is inaccurate, incomplete or out of date.

    Requests can be made using the contact details below.

    We may require verification of identity before responding.

     

     

    13. Privacy Complaints

    If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concerns.

    We will respond within a reasonable period.

    If you are not satisfied with our response, you may contact the:

    Office of the Australian Information Commissioner (OAIC)

     

     

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time.

    Any updated version will be published on our website and will take effect from the date of publication.

     

     

    15. Contact Us

    CAN Animal Care Pty Ltd

    Website:CAN Animal Care

    Email: admin@cananimalcare.com.au

    Phone: 0412 632 126

    Postal Address: 9/28 Leighton Place, Hornsby NSW 2077