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    • Learn

    What are probiotics?

    Probiotics are a combination of live ‘good’ microorganisms (bacteria, yeasts, fungi and protozoa) that exist naturally in the body

    When probiotics are most beneficial

    Not unlike humans, horses may face a degree of stress from everyday environments such as interactions with humans or other horses, transitioning between pasture and indoor environments, or climatic changes.

    What is a toxin binder and how do they work?

    Mycotoxins are toxins that are produced by fungi or moulds and are often found in animal feed (pasture, hay and grain) and can cause serious problems in animals.

    → Go to the blog

  • What are probiotics?

    Probiotics are a combination of live ‘good’ microorganisms (bacteria, yeasts, fungi and protozoa) that exist naturally in the body

  • When probiotics are most beneficial

    Not unlike humans, horses may face a degree of stress from everyday environments such as interactions with humans or other horses, transitioning between pasture and indoor environments, or climatic changes.

  • What is a toxin binder and how do they work?

    Mycotoxins are toxins that are produced by fungi or moulds and are often found in animal feed (pasture, hay and grain) and can cause serious problems in animals.

  • Latest from the blog

  • → Go to the blog

    • Refund policy

    RETURN & REFUND POLICY

    We want you to be completely satisfied with every item that you purchase from CAN Animal Care. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. 

    Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law (ACL). We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund.

    You are entitled to a refund, replacement or credit from CAN Animal Care when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:

    • Is faulty or of unacceptable quality
    • Does not match the description or sample
    • Is unfit for the intended purpose (i.e. does not do what it is meant to do)
    • Is not delivered in a reasonable time frame
    • And proof or purchase must be provided

    This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer.

    To be eligible for a return, your item must be in the same condition that you received it, unopened and in the original saleable condition.Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement or online purchase transaction history.

    To start a return, you can contact us at admin@cananimalcare.com.au.  If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    CAN Animal Care will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the Australian Consumer Law outlined above, provided they are returned to us using the recommended shipping method (as discussed with our customer service team). Any return delivery charges will be added to your refund amount once processed.  We will also refund the cost of the original delivery and pay for the delivery of any replacement item.

    CAN Animal Care will also, as an act of goodwill, accept return items if you have changed your mind. In this instance, the product must:

    • Be returned within 14 days of purchase
    • Be in a re-saleable condition (original condition) in the original packaging

    CAN Animal Care treats all ‘change of mind' transactions as a refund and the unwanted product must be returned by post to CAN Animal Care, 415 Killawarra Rd, Duffys Forest, NSW 2084. 

    For any ‘change of mind' returns, it is your responsibility to cover all delivery charges incurred. A copy of your tax invoice (or relevant proof of purchase) is to be included in the delivery (please keep the original for your own reference), and the refund will be processed using your original method of payment.

    Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our warehouse. CAN Animal Care cannot be responsible for any items damaged or lost during return transit.

    Delivery charges will not be refunded on orders returned to us due to being uncollected or refused at the time of delivery.

    You can always contact us for any questions about returns at admin@cananimalcare.com.au.


    REFUNDS

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Note: If your product is one that is consumed orally and your horse does not like the taste of the product purchased, please contact us as we are always eager to help.